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Return Policy

Thank you for choosing Heroes-Agency for your digital products and services. We are committed to delivering high-quality digital solutions and ensuring your satisfaction.

Digital Products

14-Day Money Back Guarantee

We offer a 14-day money-back guarantee on all digital products purchased through our platform. If you are not entirely satisfied with your digital product purchase within the first 14 days, we are committed to offering a full refund.

Eligibility for a Digital Product Refund:

– The refund request must be made within 14 days of the purchase date.
– The digital product must not be substantially used, as determined at our discretion.

How to Request a Digital Product Refund:

To initiate a refund for a digital product, please send an email to support@heroes-agency.com with your purchase details and the reason for the refund. Please ensure that the request is made within the 14-day period following your purchase.

Services

No Refunds for Services Rendered

Please note that **no refunds or returns are available for services** once the delivery has commenced. This policy is due to the nature of business services, which are customized to individual business needs and do not have resale value. Services are tailored for specific client requirements and, once begun, involve resources and planning that cannot be redirected without incurring losses.

Legal rationale: In the B2B context, the provision of services often involves specialized knowledge and skills tailored to the client’s specific needs. As such, the contract for service typically excludes the possibility of a return or refund after work has commenced, reflecting the bespoke nature of these solutions.

General Provisions

Post-Refund Obligations:

Once a refund is processed for a digital product, you must cease using the product and delete all copies or installations. This does not apply to services, for which refunds are not offered.

Our Commitment

At Heroes-Agency, we are dedicated to ensuring your satisfaction with our digital products and services. This return policy is part of our commitment to providing quality and value, giving you confidence in your purchases.

We appreciate your business and look forward to continuing to serve your digital needs.

This policy clearly distinguishes between digital products, which are eligible for refunds, and services, particularly in a B2B context, which are not, helping to set the correct expectations for your customers.

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