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Heroes Agency
Owners: Aya Stern and Martin Merks
Website: www.heroes-agency.com
Contact: hello@heroes-agency.com

 

DATA PROTECTION DECLARATION

 

I. Who is responsible?

Heroes Agency
Aya Stern & Martin Merks
Gustav-Meyrink-Str 13 Germany 

www.heroes-agency.com

 

II. What rights do you have?

You have the following rights regarding your personal data:

Right to information (Art. 15 GDPR),
Right to rectification (Art. 16 GDPR),
Right to erasure (Art. 17 GDPR),
Right to restriction of processing (Art. 18 GDPR),
Right to data portability (Art. 20 GDPR),
Right to object to processing (Art. 21 GDPR).
You can also lodge a complaint with a data protection supervisory authority regarding us in accordance with Art. 77 GDPR.

If you have given us consent, you can revoke it at any time without affecting the lawfulness of the processing carried out prior to the revocation.

 

III. For what purposes and on what legal bases do we process personal data?

Visit to our website

During purely informational visits to our website, i.e., if you do not otherwise transmit information to us, we only collect the personal data that your browser transmits to us. These are:

IP address of your system,
Date and time (including time zone) of your request,
Type, content, and protocol version of your request (specific page access),
Access status (HTTP status code) of our server,
Size of our server response in bytes,
Website from which the request originates (so-called “referrer”),
Your user agent (type, version, operating system used), and
the domain you accessed.
We also store this data in log files.

The aforementioned data is technically necessary for us to display our website, ensure stability and security, and optimize our offering.

The legal basis is Art. 6 para. 1 lit. f GDPR, whereby our legitimate interest arises from the purposes mentioned above.

For how long this data is stored, please refer to the website of the hoster: [Link to hoster’s website]

Storage beyond this period only occurs if the personal data has been anonymized; for example, IP addresses are anonymized through data protection-compliant abbreviation.

Cookies

We use cookies on our site. Cookies are small text files that are stored on your system and through which certain information is transmitted to us.

On our website, we use transient and persistent cookies. Transient cookies are automatically deleted when you close your browser. This includes, in particular, session cookies. These store a so-called session ID, which allows various requests from your browser to be assigned to the common session. This allows your computer to be recognized when you return to our website. The session cookies are deleted when you log out or close your browser. Persistent cookies are automatically deleted after a specified duration, which can vary depending on the cookie. You can delete the cookies in the security settings of your browser at any time.

You can configure your browser settings according to your preferences and, for example, reject the acceptance of third-party cookies or all cookies. Please note that in this case, you may not be able to use all functions of this website.

We also use cookies to identify you for subsequent visits if you have an account with us. Otherwise, you would have to log in again for each visit.

The use of cookies is intended to make the use of our offer more pleasant for you and to optimize user-friendliness. On the other hand, we use cookies to statistically record the use of our website and to evaluate it for the purpose of optimizing our offer for you. These cookies enable us to automatically recognize, on a subsequent visit to our site, that you have already been with us. These cookies are automatically deleted after a defined time period.

When you visit our website, we inform you through a cookie notice that refers to this data protection declaration about the use of cookies. There, you can also consent to the use of cookies.

The legal basis for technically necessary cookies is Art. 6 para. 1 lit. f GDPR, whereby our legitimate interest arises from the purposes mentioned above. If you consent to the use of cookies, the legal basis is Art. 6 para. 1 lit. a GDPR.

In detail, we use the following cookies:

Name Purpose Required Storage duration
Facebook Pixel Statistics no 365 days
Borlabs Cookie Privacy yes 365 days
WordPress Website functionality yes 365 days

Contact form

If you use our contact form, we will use the data you provide to respond to your inquiry. Your information may be stored in a Customer Relationship Management System (“CRM System”) or similar software.

The data processing for the purpose of contacting us is based on Art. 6 para. 1 lit. b GDPR, if your request concerns the fulfillment of contractual obligations or the initiation of a contract. In other cases, the legal basis is Art. 6 para. 1 lit. f GDPR, whereby our legitimate interest arises from the purposes mentioned above.

The personal data collected by us for the use of the contact form will be automatically deleted after your request has been processed, unless we are legally obliged to retain the data or we need the data to fulfill the contract. In addition, you can object to the processing at any time if the processing is based on a legitimate interest.

Email contact

If you contact us via the email addresses provided by us, we will store the personal data transmitted by you in order to respond to your inquiries. Your information may be stored in a Customer Relationship Management System (“CRM System”) or similar software.

In the course of the transport or delivery of your email, log data is also regularly generated, which may include the IP address of the email server you used. This log data is necessary to ensure the proper operation of our email server and also serves as evidence in the event of server problems or security incidents.

The legal basis is Art. 6 para. 1 lit. f GDPR, whereby our legitimate interest arises from the purposes mentioned above. If the contact aims at concluding a contract or if the contact is made within the framework of an existing contractual relationship, the legal basis is Art. 6 para. 1 lit. b GDPR.

The data will be deleted when the inquiry has been finally processed, unless we are legally obliged to retain the data or we need the data to fulfill the contract. In addition, you can object to the processing at any time if the processing is based on a legitimate interest. The log data on our email server is deleted no later than seven days after it is created.

Videos

We embed videos from the platform “Vimeo”. The provider is Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA. The data collected when you visit our website is transmitted to the provider. In particular, the transmission of the IP address is necessary so that the provider can transmit the content.

We embed videos from the platform ‘YouTube’. The provider is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA, represented by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The data collected when you visit our website is transmitted to the provider. In particular, the transmission of the IP address is necessary so that the provider can transmit the content.

For more information on the purpose and scope of data collection and processing by Vimeo, please refer to the privacy policy: [Link to Vimeo’s privacy policy].

The legal basis for embedding Vimeo videos is Art. 6 para. 1 lit. f GDPR. Our legitimate interest arises from marketing purposes.

Jotform

We embed contact forms from the platform “Jotform”. The data collected is stored exclusively within the European Union.

For more information on the purpose and scope of data collection and processing by Jotform, please refer to the privacy policy: [Link to Jotform’s privacy policy].

Calendly

We embed contact forms from the platform “Calendly”.

For more information on the purpose and scope of data collection and processing by Calendly, please refer to the privacy policy: [Link to Calendly’s privacy policy].

Google services

This website uses the Google services described in more detail below, provided by Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Google’s privacy policy as well as the terms of use and information on the technologies used by Google can be found here: [Link to Google’s privacy policy].

The information generated during the use of the services may be transferred to a server of Google in the USA and stored there.

For exceptional cases in which personal data is transferred to the USA, Google has submitted to the EU-US Privacy Shield: [Link to Google’s Privacy Shield participation].

Google Web Fonts

This site uses so-called web fonts provided by Google for the uniform display of fonts. When you call up a page, your browser loads the required web fonts into its browser cache to display texts and fonts correctly.

For this purpose, the browser you are using must connect to Google’s servers. This gives Google knowledge that our website has been accessed via your IP address.

The use of Google Web Fonts is in the interest of a uniform and appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of the legal basis of Art. 6 para. 1 lit. f GDPR.

Email Contact

When you contact us via the email addresses provided by us, we store the personal data you submit to us in order to respond to your inquiries. Your information may be stored in a Customer Relationship Management (CRM) system or a similar software.

During the transmission or delivery of your email, log data is regularly generated, including the IP address of the email server you used. These log data are necessary to ensure the proper operation of our email server and also serve as evidence in case of server issues or security incidents.

The legal basis for this processing is Article 6(1)(f) of the General Data Protection Regulation (GDPR), with our legitimate interests arising from the purposes mentioned above. If the contact is aimed at concluding a contract or is made in the context of an existing contractual relationship, the legal basis is Article 6(1)(b) GDPR.

The data will be deleted when the inquiry has been finally processed, unless we are legally obligated to retain the data or we need the data to fulfill a contract. In addition, you have the right to object to the processing at any time if the processing is based on legitimate interests. The log data on our email server will be deleted no later than after seven days.

Sharing Your Data

If you request a password reset, your IP address will be included in the reset email.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are stored indefinitely. This allows us to recognize and approve follow-up comments automatically instead of holding them in a moderation queue.

For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can view, edit, or delete their personal data at any time (except they cannot change their username). Website administrators can also view and edit this information.

Your Rights Regarding Your Data

If you have an account on this website or have left comments, you can request an exported file of the personal data we hold about you, including any

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